Privacy Policy
Last updated: 22 October 2025
Involv Pty Ltd (ACN 685 137 660) (Involv, we, our, us) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to the Involv corporate website at https://www.involv.com.au and to all personal information we collect through our services, including from clients, prospective clients, subscribers, job applicants and visitors to our sites.
Involv Pty Ltd also operates other branded services, including:
- Lane Consulting (lane.involv.com.au)
While these brands may operate separate websites or applications, they share secure data systems and privacy practices consistent with this Policy.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Contact information: name, business name, email address, and phone number
- Professional details: job title, company, and business interests
- Website interaction data: pages visited, time spent, IP address, browser type (via analytics tools such as Google Analytics)
- Information submitted via forms: enquiries, demo bookings, newsletter subscriptions, feedback, job applications and uploaded résumés
- Recruitment data: employment history, qualifications, references and related records (for job applicants only)
We do not collect sensitive information unless it is necessary for our business activities and you have consented.
2. How We Collect Personal Information
We collect personal information when you:
- Fill out a form on our website (e.g. contact, recruitment or newsletter subscription)
- Engage with us by email, phone, or at events
- Use our services or become a client
- Browse our websites, where data may be collected via cookies or third-party analytics tools such as Google Analytics
We may also receive information about you from third-party service providers (for example, marketing or recruitment platforms) where you have given consent for your information to be shared.
3. Why We Collect Your Personal Information
We collect, hold and use your personal information to:
- Provide and improve our services
- Manage relationships with clients, partners and subscribers
- Assess and process job applications
- Send you relevant updates, newsletters, marketing materials and thought-leadership content
- Conduct market research and improve our website experience
- Comply with our legal obligations
4. Direct Marketing
We and our associated brands (including Lane Consulting) may send you marketing or promotional communications, including newsletters and event invitations, consistent with your preferences.
All marketing communications comply with the Spam Act 2003 (Cth).
You can opt out at any time by clicking unsubscribe in our emails or contacting us at privacy@involv.com.au.
5. How We Store and Secure Personal Information
Your personal information is stored in secure systems and accessible only to authorised personnel. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
Data may be stored using reputable third-party providers, including Vercel Inc. (hosting provider) and Google Analytics (analytics service), which may store or process information outside Australia, including in the United States or other jurisdictions used by their cloud infrastructure (e.g. AWS data centres).
Where information is transferred overseas, we take reasonable steps to ensure your personal information is handled consistently with the Australian Privacy Principles.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors and related entities (including Lane Consulting)
- Third-party service providers supporting our website, marketing and analytics functions
- Recruitment service providers assisting in candidate management
- Professional advisers such as lawyers, accountants or auditors (where required)
- Government agencies, law enforcement bodies or regulators when legally required
We do not sell personal information.
7. Cookies and Analytics
We use Google Analytics and may use cookies or similar technologies to understand how visitors use our sites and to improve functionality. Cookies do not identify you personally but help us analyse general usage patterns.
You can manage or disable cookies in your browser settings. If we begin using cookies for personalised experiences in the future, this Policy will be updated accordingly.
8. Accessing and Correcting Your Personal Information
You may request access to, or correction of, your personal information at any time.
Contact us at privacy@involv.com.au and we will respond within a reasonable timeframe.
We may need to verify your identity before processing your request.
9. Complaints
If you believe we have breached your privacy, please contact us at privacy@involv.com.au.
We take all complaints seriously and will investigate promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date.